Players of Dune: Awakening recently experienced unexpected disruptions following a game update that inadvertently wiped significant player progress. The update, intended to introduce new features and balance adjustments, mistakenly activated in the current cycle rather than in the upcoming one.

This mishap affected several PvE zones within the game's deep desert region, which had been transformed to support PvP gameplay. As a result, numerous players reported losing valuable bases and equipment, leading to considerable frustration across the community.

The game's developers, Funcom, acknowledged the error in a statement, clarifying that the change was meant to be part of a scheduled wipe during the next Coriolis cycle, not the ongoing one. They expressed regret over the unintended consequences and committed to restoring all lost assets by the end of the week.

In response to the incident, Funcom has assured players that they are actively working to rectify the situation and prevent similar issues in future updates. The company emphasized their dedication to maintaining a fair and enjoyable gaming environment, even amidst the challenges posed by these technical setbacks.

Funcom has issued a heartfelt apology following an unintended data wipe in their latest update, recognizing that the situation could have been managed more effectively. In response, they’ve overhauled their internal procedures to prevent a recurrence and aim to improve their handling of such issues moving forward.

The studio is actively working to compensate affected players by restoring vehicles and items, with plans to have these reimbursed assets appear in the in-game ‘claim rewards’ section by week's end. While glitches and mishaps are part of gaming life, this incident highlights the importance of swift acknowledgment and corrective action, which Funcom has committed to.

Beyond the recent mishap, Funcom emphasized its commitment to combatting cheat-driven exploits, including third-party cheat engines, client hacks, and in-game mechanic abuses. They reiterated their zero-tolerance stance, having already banned hundreds of cheaters, with additional bans anticipated to uphold fair play.

The developers also addressed concerns about resource and vehicle losses caused by bugs, noting that they’re refining their reimbursement process to better support players. They acknowledged that distinguishing between legitimate item loss—such as accidental misadventures—and bug-induced losses can be complex, leading to a backlog of support requests. They ask for patience as they work through these issues, emphasizing their dedication to improving player experience and fairness.

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