Security Breach at Discord's Customer Support Provider Exposes User Information

Discord has recently notified users about a security incident involving one of their third-party customer service vendors. The unauthorized access occurred on September 20, affecting users who had previously contacted Discord's support teams.

The company discovered that hackers compromised their external customer service system, gaining access to support tickets containing personal information. While Discord has not disclosed the exact number of affected individuals, they have characterized it as a "limited number of users."

According to Discord's notification, the potentially compromised data includes:

• Personal identifiers such as names, usernames, and email addresses
• Partial payment information (last four digits of credit cards and purchase history)
• IP address information
• Support conversation transcripts
• Some internal company documents

Of particular concern, the attackers also obtained government-issued identification documents from users who had submitted appeals regarding age verification decisions.

Discord has implemented several remediation measures following the incident:

• Immediately revoking the compromised provider's system access
• Launching a comprehensive investigation with forensic specialists
• Engaging law enforcement to pursue the attackers
• Notifying relevant data protection authorities
• Reviewing security protocols for third-party vendors

The company is directly contacting affected users via email from the official discord.com domain, warning that they will not use phone calls for communication about this incident.

Though unconfirmed officially, a threat group calling themselves "Scattered Lapsus$ Hunters" has claimed responsibility for the breach. Discord has assured users that complete credit card information was not accessed during the incident.

Users who receive notification emails are advised to remain vigilant against potential phishing attempts that might exploit this situation.

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